Refund policy

Made-to-order purchases

FaithedPromise products are made to order. We do not accept returns or exchanges for change of mind, buyer’s remorse, or a size or color selected incorrectly at checkout. Please review product details, sizing, colors, quantities, and your shipping address before placing your order.

Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us through our Contact page within 14 days of delivery. Include your order number and clear photos of the item and, if applicable, its packaging. We will review the issue and, when confirmed, provide a replacement at no additional cost or a refund. Please do not mail an item back unless we ask you to; a return is generally not required for a verified production issue.

Cancellations and changes

Contact us as soon as possible if you need to cancel or change an order. If it has not entered production, we will try to make the change or cancel and refund it. Once production has started, a change or cancellation may not be possible and cannot be guaranteed.

Shipping issues

If a shipment is delayed, appears lost, or is marked delivered but cannot be found, contact us through our Contact page with your order number as soon as possible. We will investigate with the shipping provider and work with you on an appropriate resolution. Delivery times are estimates; see our Shipping Policy for details.

Refunds

When a refund is approved, we issue it to the original payment method. The time for the funds to appear depends on your bank or payment provider. We will let you know when the refund has been processed.